The Banyans is one of Australia’s leading luxury residential rehabilitation and wellness centres, delivering world-class, personalised care for individuals navigating mental health, addiction, burnout, and executive stress. With an unwavering commitment to excellence, The Banyans team continually seeks to refine and optimise both the care they deliver and the experience clients receive.
Their decision to partner with Wellifiy marked a pivotal step in modernising and unifying their digital operations, enhancing everything from admissions to in-stay engagement and long-term aftercare.
Delivering a premium, deeply personalised service meant The Banyans had built robust systems across the business. But over time, the use of multiple standalone platforms, spanning case notes, bookings, assessments, video calls, and more, created operational inefficiencies. Team members had to switch between tools and manually connect the dots behind the scenes.
“We were using a number of different systems to manage care delivery, and while they all worked, it meant a lot of time and effort went into simply keeping everything aligned. We wanted a more cohesive and scalable solution.”
– Ruth Limkin, Founder & CEO
At the same time, The Banyans saw a growing opportunity to extend and enhance the client experience, both during their residential stay and after discharge. Ensuring every client could access the right tools, information, and support at the right time was core to delivering on their premium standard of care.
Through their partnership with Wellifiy, The Banyans consolidated core functions into one fully branded, centralised platform:
All within a white-labeled app experience that aligns fully with The Banyans brand
“We were able to retire multiple standalone platforms and move to a centralised system with Wellifiy that’s built around our workflows. It’s made operations far more efficient and allowed our team to spend more time focusing on care delivery rather than admin.”
– Gus Wauchope, Operations Manager
In addition to operational gains, Wellifiy has empowered The Banyans to further elevate the in-residence client experience—something the team takes immense pride in.
Clients now receive their daily schedule directly in the app, can view detailed information about their programs and services, and access curated digital content such as mindfulness exercises and journaling prompts that help them consolidate therapeutic insights during their stay.
They also complete all intake and administrative forms digitally, creating a smoother onboarding process and freeing up valuable time for clinical and hospitality staff.
“Having the platform fully branded as The Banyans reinforces the level of professionalism and care that is so central to what we do. It’s not just functional, it strengthens the therapeutic alliance by making every touchpoint feel intentional and aligned with our values.”
– Gus Wauchope, Operations Manager
For The Banyans, exceptional care doesn’t end at discharge. A core part of their philosophy is ensuring that clients continue to feel supported and connected as they transition back to their daily lives, whether they’re returning to a demanding executive role, managing complex family responsibilities, or navigating early recovery milestones.
With Wellifiy, The Banyans has been able to extend the therapeutic experience well beyond the walls of the residence. Clients now leave treatment with the Banyans branded, secure mobile app that gives them continued access to:
This continuity of care allows The Banyans to deliver a truly wraparound support model, one that feels deeply personalised, yet is scalable across time zones and geographies.
“What we’ve created with Wellifiy is a way for our clients to continue feeling held, guided and empowered - no matter where in the world they are. It’s helped us scale our aftercare offering without sacrificing that sense of individual care and connection that defines The Banyans.”
– Ruth Limkin, Founder & CEO
With a centralised platform in place, The Banyans is positioned to continue delivering superior care at scale, without compromise. Their partnership with Wellifiy ensures they stay at the forefront of innovation, with the flexibility to respond quickly to client needs and industry expectations.
As a result, The Banyans continues to set the global benchmark for luxury, digitally enabled rehabilitation and wellness care.