Drake WellbeingHub is an established international Employee Assistance Program and workplace wellbeing provider supporting organisations and their people across Australia, New Zealand, the United Kingdom, Canada, and the Philippines.
As part of the broader Drake International organisation, Drake WellbeingHub combines the scale, infrastructure, and experience of a global business with deep clinical expertise and a comprehensive approach to workplace wellbeing. Its services span confidential EAP counselling, ManagerSupport, critical incident response, psychosocial risk, workplace consulting, wellbeing education, assessments, and specialist support across mental, physical, social, financial, nutritional, and legal wellbeing.
By partnering with Wellifiy, Drake WellbeingHub created a fully branded mobile app and digital ecosystem that brings its extensive wellbeing offering together within one accessible destination. Employees can independently book appointments, attend secure video consultations, complete assessments, access practical resources, and engage with educational events through a consistent Drake WellbeingHub experience, wherever they are located. On the operations side, the platform also provides Drake WellbeingHub’s team with a powerful, centralised system to manage the full spectrum of case management and client management needs efficiently, and at scale.
For employer clients, the platform provides the confidence that Drake WellbeingHub has both the clinical depth and digital infrastructure required to support complex organisations at scale.
Drake WellbeingHub had already developed an extensive ecosystem of clinical, preventative, educational, and organisational wellbeing services. As its international footprint and client base continued to grow, the opportunity was to make this entire offering easier to discover, access, and manage through one connected digital experience.
The platform needed to help Drake WellbeingHub:
Provide employees with one clear and trusted destination for support, regardless of their country, location, or employer.
Deliver a consistent Drake WellbeingHub experience across Australia, New Zealand, the United Kingdom, Canada, and the Philippines.
Support the requirements of large national and multinational organisations with complex, geographically dispersed workforces.
Enable employees to independently find, book, and attend appointments, removing many of the manual coordination steps that could otherwise constrain access and appointment capacity.
Configure access, content, communications, resources, and experiences around different employers and workforce populations.
Extend engagement beyond employees who actively contact an EAP to arrange counselling.
Bring clinical services, assessments, education, events, psychosocial support, and broader wellbeing resources together within one ecosystem.
Maintain the security, privacy, governance, and operational consistency required for enterprise-scale service delivery.
Preserve the Drake WellbeingHub brand across every digital interaction while retaining the flexibility to respond to different markets and customer needs.
This was not simply about placing existing services into an app. Drake WellbeingHub needed a platform that could reflect the scale and sophistication of the organisation while making a broad international service offering feel clear, accessible, and personal to each employee.
Drake WellbeingHub partnered with Wellifiy to establish a centralised and fully branded digital foundation capable of supporting multiple markets, client organisations, and workforce groups through one configurable platform.
The white-labelled app provides employees with a single destination for appointments, counselling pathways, assessments, events, educational resources, wellbeing tools, and broader specialist support. Behind that experience, Drake WellbeingHub can configure access and content around individual organisations, helping major employers receive a service aligned with their workforce needs without requiring a separate technology stack for every customer.
This configurability is especially important for an international provider. Drake WellbeingHub can maintain the integrity of its overarching service model and brand while adapting the employee experience to suit different markets, workforce demographics, customer requirements, and wellbeing priorities.
Key Capabilities Supporting Drake WellbeingHub
Every digital interaction reflects the Drake WellbeingHub identity, creating a consistent and trusted experience across employee onboarding, appointments, wellbeing resources, assessments, events, and communications. Employees remain connected directly to Drake WellbeingHub rather than feeling as though they have been redirected to an unrelated third-party product.
Employees can access practical mental health and wellbeing information outside formal appointments. Videos, articles, tools, and other resources extend the value of the EAP into everyday life and allow Drake WellbeingHub to support employees who may benefit from education or early intervention but are not currently seeking counselling.
Employees can attend secure video consultations directly through the Drake WellbeingHub platform, creating a clear journey from discovering support to booking and attending an appointment.
Employees can independently identify a suitable appointment and complete their booking through the app. Removing the need for the Drake WellbeingHub operations team to manually facilitate every booking reduces friction for employees and administrative workload for staff.
It also creates a substantially more scalable appointment model. Drake WellbeingHub can make support available across large workforce populations without requiring its administrative capacity to grow at the same rate as booking volume.
Employer clients can access a professional digital environment containing onboarding information, resources, events, recordings, and reporting. This strengthens the partnership experience and makes it easier for organisations to promote available services and understand workforce engagement.
Employees can complete wellbeing assessments and check-ins digitally, encouraging greater self-awareness and helping them better understand their own wellbeing. Structured digital assessments also create a more consistent and informed pathway into relevant support.
The platform gives employees and organisations a central destination for discovering wellbeing events, registering interest, and accessing recordings and educational materials. This allows webinars, seminars, and workplace education to continue creating value after a live event has concluded.
The platform brings together resources and support pathways spanning mental, physical, social, financial, nutritional, and legal wellbeing. Employees therefore experience Drake WellbeingHub as a comprehensive wellbeing partner rather than solely as a counselling provider.
Access, content, resources, and communications can be configured around individual client organisations and workforce groups. This allows Drake WellbeingHub to deliver a consistent enterprise standard while keeping the employee experience relevant to each customer.
Employees across multiple countries can interact with Drake WellbeingHub through one cohesive and recognisable digital environment. Whether they are booking an appointment, attending a video consultation, completing an assessment, viewing a resource, or registering for an event, the experience remains consistent and clearly connected to the Drake WellbeingHub brand.
At the same time, employer-specific configuration ensures that consistency does not come at the expense of relevance. Different organisations and workforce groups can receive experiences aligned with their requirements, available services, and wellbeing priorities.
Self-service booking and in-app video consultations have removed many of the manual barriers traditionally associated with coordinating EAP appointments.
Employees can identify and book suitable support without relying on administrative teams to facilitate each step. They can then attend their consultation through the same familiar digital environment, creating a more immediate and convenient pathway into care.
Operationally, this allows Drake WellbeingHub to increase appointment capacity and support large, distributed workforces without needing to increase administrative resources at the same rate. It also enables the organisation to deliver a consistent service across markets where physical service availability may vary.
The platform strengthens Drake WellbeingHub’s ability to support national and multinational organisations with diverse workforce populations.
Employer-specific configuration, scalable onboarding, digital service delivery, and centralised reporting demonstrate that Drake WellbeingHub has the operational maturity and infrastructure required to support organisations with employees distributed across countries, regions, and working environments.
The fully branded platform ensures employees consistently engage with Drake WellbeingHub throughout their digital journey.
This reinforces awareness, familiarity, and trust while providing major organisations with confidence that their EAP partner can combine international reach, established clinical expertise, and a modern digital employee experience.
Drake WellbeingHub’s scale is reflected not only in its international footprint but also in the breadth of services it provides.
The platform helps bring counselling, critical incident response, ManagerSupport, psychosocial services, assessments, education, and whole-person wellbeing together as one connected offering rather than a collection of separate services.
For employees, this creates a clearer and more intuitive experience. For organisations, it demonstrates how traditional EAP counselling can form part of a much broader approach to workforce wellbeing, psychosocial safety, prevention, and early intervention.
Support no longer needs to begin and end with an appointment.
Practical resources, educational content, recorded events, and digital assessments allow Drake WellbeingHub to remain present between formal interactions. Employees can engage at the point most relevant to them, including well before a concern becomes urgent.
This strengthens the everyday value organisations receive from their EAP and allows Drake WellbeingHub to nurture longer-term relationships with employees across the workforce.
The employer portal provides client organisations with a professional environment for onboarding, accessing resources and events, and reviewing reporting.
This makes the service easier to communicate and promote internally while giving organisational stakeholders greater visibility into engagement and the broader value surrounding their EAP program, without compromising the confidentiality employees expect from individual support.
The digital platform creates new ways to engage employees who may never actively contact an EAP provider to arrange counselling.
An employee might begin by completing a wellbeing assessment, reading an article, watching a video, attending an educational event, or exploring a practical resource. Each interaction delivers standalone value while building familiarity with Drake WellbeingHub and making formal support feel more approachable should it later be required.
This allows Drake WellbeingHub to create meaningful wellbeing touchpoints across entire workforces rather than limiting engagement to employees already prepared to seek counselling.
As multinational organisations place greater emphasis on employee wellbeing, psychosocial safety, and consistent workforce experiences across regions, Drake WellbeingHub is well positioned to support that shift.
With Wellifiy powering its digital ecosystem, Drake WellbeingHub can continue expanding its international footprint and service offering while maintaining one trusted and accessible destination for employees.
Self-service booking, in-app telehealth, configurable employee experiences, and centralised digital resources provide a scalable foundation for growth. Drake WellbeingHub can respond to the needs of individual markets and customers without losing the consistency, governance, and service quality expected from a major international EAP provider.