The Banyans is one of Australia’s leading luxury residential rehabilitation & wellness centres, delivering world-class, personalised care for individuals navigating mental health, addiction, burnout, and executive stress. With an unwavering commitment to excellence, The Banyans team continually seeks to refine and optimise both the care they deliver and the experience clients receive.
Their decision to partner with Wellifiy marked a pivotal step in modernising and unifying their digital operations, enhancing everything from admissions to in-stay engagement and long-term aftercare.
Delivering a premium, deeply personalised service meant The Banyans had built robust systems across the business. But over time, the use of multiple standalone platforms, spanning case notes, bookings, assessments, video calls, and more, created operational inefficiencies. Team members had to switch between tools and manually connect the dots behind the scenes.
At the same time, The Banyans saw a growing opportunity to extend and enhance the client experience, both during their residential stay and after discharge. Ensuring every client could access the right tools, information, and support at the right time was core to delivering on their premium standard of care.
Through their partnership with Wellifiy, The Banyans consolidated core functions into one fully branded, centralised platform:
Secure case notes, bookings, and video calls
Digitised forms, assessments, and feedback
A dedicated schedule view and program overview for clients
Access to personalised content such as mindfulness and journaling exercises
All within a white-labeled app experience that aligns fully with The Banyans brand
In addition to operational gains, Wellifiy has empowered The Banyans to further elevate the in-residence client experience—something the team takes immense pride in.
Clients now receive their daily schedule directly in the app, can view detailed information about their programs and services, and access curated digital content such as mindfulness exercises and journaling prompts that help them consolidate therapeutic insights during their stay.
They also complete all intake and administrative forms digitally, creating a smoother onboarding process and freeing up valuable time for clinical and hospitality staff.
For The Banyans, exceptional care doesn’t end at discharge. A core part of their philosophy is ensuring that clients continue to feel supported and connected as they transition back to their daily lives, whether they’re returning to a demanding executive role, managing complex family responsibilities, or navigating early recovery milestones.
With Wellifiy, The Banyans has been able to extend the therapeutic experience well beyond the walls of the residence. Clients now leave treatment with the Banyans branded, secure mobile app that gives them continued access to:
Video follow-up appointments with key team members
Digital content that reinforces in-residence learning, such as mindfulness practices, journaling prompts, and psychoeducation videos
On-demand tools and exercises to manage stress, maintain routines, and re-engage with self-care practices during high-pressure moments
Optional assessments and feedback to monitor wellbeing and signal when additional support may be needed
6+ digital products and services consolidated into a single centralised platform
Enhanced client experience during treatment with access to daily schedules, content, and information
Fully digital onboarding and admin process streamlining internal workflows
Strengthened global aftercare via digital follow-ups, content, and communication
Branded app experience amplifying The Banyans’ presence and client connection
With a centralised platform in place, The Banyans is positioned to continue delivering superior care at scale, without compromise. Their partnership with Wellifiy ensures they stay at the forefront of innovation, with the flexibility to respond quickly to client needs and industry expectations.
As a result, The Banyans continues to set the global benchmark for luxury, digitally enabled rehabilitation and wellness care.