South Pacific Private is one of Asia Pacific's leading private mental health hospitals. With more than three decades of expertise, the hospital delivers a continuum of care that spans inpatient residential programs, outpatient group programs, and comprehensive aftercare services.
A hallmark of South Pacific Private’s approach is its unwavering emphasis on continuity of care - supporting patients not only during their inpatient stay but also as they move into outpatient programs and ongoing aftercare. To deliver on this commitment and reduce drop-out across the full spectrum of services, the hospital developed an innovative Continuing Care model designed to ensure patients consistently receive the right support at the right time.
With the introduction of the mySPP patient engagement platform, powered by Wellifiy, South Pacific Private has reshaped its Continuing Care model. The system enables the Continuing Care Team to manage workflows with greater efficiency, ensures patients remain engaged across all stages of treatment, and provides leadership with robust outcome data. By reinforcing South Pacific Private’s position as a regional leader in best-in-class mental health care the organisation has also been able to further optimise arrangements with funders.
At South Pacific Private, the Continuing Care Team plays a critical role. Acting as navigators and case managers, they help patients bridge the gap between different stages of treatment and remain engaged in their recovery. But as the hospital’s programs grew and caseloads increased, the limitations of their existing systems became more apparent.
Much of the team’s work relied on numerous Excel spreadsheets - tracking patient progress, assigning follow-ups, and managing the flow of tasks. While effective in the early years, this approach became increasingly difficult to scale. Staff spent significant time maintaining spreadsheets, and important details could be lost when people changed roles or were away. Ensuring that every patient received consistent follow-up was possible, but at the cost of heavy administrative burden.
These manual processes also made it harder to deliver seamless transitions across inpatient, outpatient, and aftercare services. Patients risked feeling disoriented during these critical moments, and the team had to invest additional energy to keep people engaged. In outpatient and day programs, for example, schedules and reminders were often managed manually, leaving room for missed sessions or disengagement.
Finally, while South Pacific Private had always focused on delivering excellent outcomes, capturing and reporting these in a structured way, particularly for funders like insurers, was difficult and tended to be cumbersome for patients and time consuming for staff. Leadership knew that more systematic measurement of patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) could strengthen both internal program design and external credibility.
South Pacific Private implemented Wellifiy as a white-labeled, centralised platform designed to companion patients across their entire recovery journey. From the perspective of the Continuing Care Team, it replaced fragmented spreadsheets with a structured system for case management, while also automating many of the routine tasks that previously absorbed staff time.
Features such as the To-Do List and Patient Tasks ensured that responsibilities were clearly tracked and visible, preventing important actions from being lost when team members transitioned or were away. This provided new confidence and consistency in how patients were supported, regardless of staffing changes.
Equally transformative was Wellifiy’s Patient Journeys capability. This allowed the team to independently design and customise automated workflows - for example, automatically assigning a set of tasks or distributing assessments when a patient completed an inpatient program and moved into outpatient care. Because these workflows could be adjusted by the team themselves, without reliance on IT, the platform was able to evolve alongside South Pacific Private’s services.
For patients, Wellifiy became the digital thread that tied their journey together. In outpatient and day programs, they could now quickly open their South Pacific Private-branded app to see their full program schedule, receive automated reminders, and access relevant resources. This reduced confusion, minimised missed sessions, and gave patients a clearer sense of continuity. The fact that the platform was fully branded also served to reinforced their connection to South Pacific Private.
At the leadership level, Wellifiy’s PROMs and PREMs tracking delivered a new level of visibility. Patients could complete outcomes and experience measures easily through the branded mySPP mobile app, while results were automatically scored and charted for staff to review in real time. This capability strengthened South Pacific Private’s ability to adapt and improve programs rapidly, while also supporting increased rebates from funders by clearly demonstrating the depth of care and the superior patient experience provided.
The introduction of Wellifiy has had a wide-reaching impact at South Pacific Private - streamlining internal workflows, improving the patient experience, and strengthening the hospital’s position as the region’s leading mental health treatment centre.
For the Continuing Care Team, retiring spreadsheets has freed up time, reduced duplication, and enabled them to manage larger caseloads more effectively. Automation ensures that no task or follow-up is missed, even when staff transition or are away.
For patients, the experience is more seamless and engaging. From seeing their day program schedules in-app to receiving automated reminders, they feel supported and guided through each stage of treatment. The continuity across inpatient, outpatient, and aftercare services helps reduce drop-out and maintain therapeutic momentum.
For leadership and funders, PROMs and PREMs reporting has created a new level of accountability. Programs can be refined based on real-time feedback, while funders such as insurers can see tangible evidence of outcomes - contributing to stronger partnerships and increased rebates.
For the organisation as a whole, the white-labeled platform reinforces South Pacific Private’s brand identity and further solidified its position as one the leading mental health hospital and treatment centre in the Asia Pacific region.
By combining workflow optimisation, patient engagement, and outcomes tracking, into their centralised and fully branded mySPP platform and mobile app, South Pacific Private has set a new benchmark for integrated mental health care. And with Wellifiy powering it, the hospital now has a platform that not only supports today’s workflows but also has the flexibility to adapt as needs evolve and as its spectrum of services and offerings continues to expand into the future.